A help desk is an assistance and information resource that troubleshoots problems with computer or similar products. A help desk support maintained by corporation is often provided to their customers via a toll-free number, e-mail and/or website. The so-called "in-house" help desks are geared toward providing the same kind of help for employees only. Similar tasks as a help desk are offered by some schools in the form of classes and education. In the ITIL (Information Technology Infrastructure Library), within companies adhering to ISO/IEC 20000 or seeking to implement Information Technology Service Management best practice, a Help Desk is offering a wider range of user centric services and this service may be a part of a larger Service Desk.
|
|
